EXPERIENCE
PRESTIGE
MAINTENANCE
April 2014 – November 2014
Regional
Manager
Managed
large multiple service contracts throughout the state. Maintained
budgets and numerous personnel deliverables for 40+ sites. Established
relationships with multiple work force centers and job banks to maintain
ample applicant flow. Ensured staffing and supplies were expedited in order
to complete project on time and within budget.
ARAMARK
BUSINESS FACILITIES, LLC
May 2012 – March 2014
3M
World Headquarters – Facilities Services Manager
Managed
the site cleaning contract for 35 on-campus buildings and 10 off-campus
totaling 6.25 million square feet with 106 employees. Collaborated in
updating and modifying the Day Staff cleaning model. Provided leadership,
training and guidance while mentoring direct reports and departmental staff
of 100+, in order to foster the best-in-class customer service model.
Accomplished various staffing challenges through direct recruiting as well as
established relationships with various resources. Established a
mutually respectful relationship with the SEIU #26 representatives, ensuring
adherence to union collective bargaining agreement.
· Assumed lead role to establish a
proactive solution to extensive post construction opportunities to achieve
show place standards prior to grand Re-Opening of 4 flagship building
lobbies. This resulted in a seamless, cost-effective transition from
construction/post-construction to full business utilization.
HARVARD
MAINTENANCE
December 2009 –
April 2012
CBRichard
Ellis Portfolio and NorthMarq Properties at Normandale Lake Office Park
Account
Manager
Managed
the service contract for 9 buildings totaling 1.5 million square feet with a
staff of 40+. Directed facility service/hospitality activity for 5
Class A buildings. Developed and administered an operating budget,
monthly variance and activity reports to senior management within a 2%
margin. Ensured that collective bargaining agreement policies were adhered to
with the SEIU #26.
·
Developed
and executed staffing plan and cleaning specification for newly constructed
building.
· Facilitated management policies,
procedures and contract with specialized emphasis on LEED certification and
green cleaning initiatives.
JODI FLEMINGPAGE 2
BOSTON
SCIENTIFIC
June 2008 – December 2009
Facilities/Space
Planning Admin
Provided
administrative support for the Facilities/Space Planning Department.
Arranged meetings, conferences and appointments, managed scheduling
conflicts. Drafted correspondence, presentations, reports, memos,
minutes, including independent composition, documented policies, procedures and
guidelines for submission to senior management. Composed and prepared various documents and reports for the
department including spreadsheets, graphs and charts. Prepared and tracked
departmental budgets. Maintained & prepared payment processing for
outside contractors and vendors. Maintained and updates corporate documents.
STANDARD
PARKING
September 2007 – March 2008
Facility
Manager
Managed
multiple municipal parking ramps while overseeing manual equipment conversion
to fully automated payment system.
-
Developed and implemented
policies and procedures to establish proper operating and quality
standards for public use and troubleshooting protocol for staff.
HARVARD
MAINTENANCE
January 2005 – September 2007
Brookfield
Properties - Account Manager
Managed
all service contract activities for 3 Class A facilities. Provided monthly
variance reporting to senior management. Maintained staffing levels and
provided operational and safety training to 100+ staff members and 4
direct reports. Maintained compliance with policies and collective bargaining
agreement with SEIU #26.
-
Revised the service contract
operating budget to include cost cutting initiatives that resulted in a
7.5% reduction of direct labor costs.
TRAMMELL
CROW COMPANY
March 1999 – December 2004
Ameriprise f/k/a American Express – Asst. Facilities
Manager
Managed vendor/contractor activity for 2 newly
constructed, million sq. ft. buildings. Spearheaded programs to increase recycling
efforts to maximize income generation. Created a matrix to track vendor
Certificates of Insurance, rolled out nationally and became a centralized
business function. Actively engaged with tenants, staff and senior
management to ascertain/deliver quality, best-in-class stewardship.
· Initiated and implemented a change
in method used to purchase building consumables that resulted in $20,000
annual savings. This resulted in rolling out the process on a national
level.
· Collaborated with set up and roll out
of the Facilities Service Desk to provide a full cycle customer service
process and establish benchmark cost/completion reporting matrix.
· Managed the Building Owners and
Managers Association (BOMA) nomination/application process for The Building
of the Year Award (TOBY)
o
2004-2005
Office Building of the Year Award, American Express Client Service Center
o
2003-2004
Corporate Facility of the Year Award, American Express Financial Center
· Participated in a bi-weekly “Value
Creation Meeting” between all facility disciplines that resulted in $200,000
in savings.
Software
Proficiencies:
Microsoft
Word, Excel, Outlook, PowerPoint, ACT, SLIM, YARDI, BlueForce, Winteam,
Maximo
Training/Education:
BOMA
– Real Property Administrator (RPA) Courses, BOMA Boot Camp.
Enhancing
Job Satisfaction I & II – Trammell Crow University
Excelling
as a Manager or Supervisor – Trammell Crow University
ISO
9000 Training & Implementation
University
of St. Thomas – Certified Professional Project Manager
[1AA1 TRS JODI FLEMING 31315